Limos and Hummers is an online transfer reservation service where you can obtain prices and pre reserve your trip.

Limos and Hummers will use the most appropriate of our worldwide affiliates to fulfil the booking for you at the price quoted.
Subject to time of booking and your status with Limos and Hummers you can:
Prepay for the trip by credit card.
Put the cost of your trip on an account, previously created with Limos and Hummers.
The user must provide a valid and correct passenger name, telephone number and email address when placing a booking, Limos and Hummers does not accept any responsibility for any errors and subsequent miscommunication as a result.
Bookings

Definition:

Limos and Hummers accepts user requests for travel and places them with one of our ground transportation affiliates. These affiliates are licensed taxi, private hire, mini-bus, coach and flight companies worldwide. (Affiliates).
Processing:

After you place your request Limos and Hummers will:
Send an e-mail confirming the status of your order and receipt of payment
No later then 24hrs before the commencement of your booking we will provide you with the details of the affiliate that will fulfil your booking.
In the unlikely event that you do not hear from us, you should contact us
Booking Ref

Limos and Hummers produces a booking reference number for all journeys
It is one Booking Ref for the entire party travelling and it also covers the return trip when reserved as part of the same booking.

Your confirmation email contains your journey details, the affiliate’s details and your unique Booking Ref number.

Print the email and have it available to show to the driver.
Rejection:

Limos and Hummers does not guarantee to successfully place every request.
Limos and Hummers reserves the right to select or change the affiliate on your behalf.
Transfers

Private transfers are offered throughout the UK covering every postcode.
You and your party will not share the vehicle with any other passengers.
In case of airport pick-ups your driver will be waiting for you as you exit the baggage hall with the principle passenger’s name on a name-board.
Pricing Policy

Prices are automatically calculated via the Limos and Hummers booking either from the preset prices or form from the worldwide addresses entered for the pick up and destination. All prices are structured on the regional pricing that includes price variation on:

The time of day
Sundays.
Bank Holidays.
The Christmas holiday period (including New Year's Eve and New Year's Day).
Local taxes.
Prices include:

From the correct pick up point to the correct destination entered only.
From the pick up time entered only. (When entering a pick up time, the passenger must ensure to leave adequate time to reach the destination and in the case of airports to accommodate check-in time requirements).
The number of passengers specified only.
Meet and greet service when the pick up point is an airport to a maximum of 60 minutes waiting time.
Return journey if stated.
Two items of luggage (see Luggage section for details).
Prices do not include:

Waiting time, with the exception of the meet and greet service.
Detours from the journey entered.
Additional passengers.
Excess and oversize luggage (see Luggage section).
Fouling of vehicles.
Congestion charges. (if applicable)
Parking costs.
Any other road charges.
Tips for the driver.
Additional charges incurred for the above items must be settled directly with the driver.

Booking updates

Limos and Hummers does not offer an online facility to update or change existing bookings; you can update bookings by contacting the Limos and Hummers by email info@limosandhummers.com , where we will make every effort to accommodate your specific change. Please notify Limos and Hummers as early as possible.
Changes that involve additional costs to either the affiliates or Limos and Hummers will have to be charged to the passenger.
Luggage

Each passenger is allowed two items of luggage:
one item with a maximum weight of 20 kg, e.g. a suitcase.
one piece of hand luggage weighing a maximum of 5 kg.
When you have oversize bags or multiple suitcases please contact Limos and Hummers beforehand to make sure they can be accommodated, surcharges may apply.
In the event that a larger vehicle is required to transport the excess/oversize luggage the passenger will be required to cover the additional cost.
When excess/oversize luggage has not been declared beforehand then Limos and Hummers or the Affiliate reserves the right to charge for the excess baggage or refuse to transport the items.
Delays

Delays can occur when the pick up is:

An airport or port and the flight/ship number is known, then the affiliates monitor flight arrivals and will alert the driver of any delays accordingly.
A train station; then the passenger must contact the affiliate on the telephone number provided to inform them of known delays and allowances will be made accordingly.
Circumstances beyond our control may arise on the requested route for which Limos and Hummers accepts no liability. These can include, but are not limited to:

Exceptional weather conditions.
Accidents and related delays.
Criminal or terrorist activity.
Unplanned marches, demonstrations and organised disruptions.
Unforeseen road hazards.
Police operations.
Customer safety.
Unforeseen traffic delays.
Cancellation Policy

Please refer to Refund section for the charges that are applied in case of cancellation.

Cancellation by passenger:

The passenger must notify Limos and Hummers as early as possible. This will minimise the inconvenience, cost and expense to all parties involved.
Limos and Hummers provides website assistance under ‘Customer Service’ and ‘Contact’ to assist passengers in the cancellation of bookings. The passenger can do one of the following:
Send an email to Customer Service info@limosandhummers.com or
Telephoning customer services on +44 0207 183 2556 or
If within 24 hrs contact the affiliates direct telephone number provided in the confirmation email.
Unless specifically instructed the cancellation of an outward journey will automatically cancel the return journey where a return journey was reserved as part of the same booking.
Cancellation by Limos and Hummers:

Failure to supply the correct credit or debit card information may result in the cancellation of your booking.
Limos and Hummers reserves the right to cancel bookings when it can not deliver the vehicle type or the service as requested.
Refund Policy

Limos and Hummers will endeavour to process all cancellations and subsequent refunds (of prepaid bookings) in a timely and efficient manner. Customers must bear in mind that Limos and Hummers incurs credit card processing fees for both payments and refunds and as such must apply the following policies for pre-paid reservations. Limos and Hummers works with Affiliates and these refund conditions strive to be equitable and fair to all parties.

In the case of car bookings (up to 8 seater vehicles) Limos and Hummers will:

Apply an administration fee of 25% of the fare per cancellation.
Make a refund only to the person who has paid the fare and on the credit/debit card of original payment.
Issue a refund less the administration fee and any additional costs that may occur for all bookings cancelled up to 24 hours prior to the date for which the service has been reserved.
Pay a refund after Limos and Hummers receives it from the relevant Affiliate.
Make a full refund where the vehicle does not arrive as reserved, however passenger must allow up to 30 minutes to cover unforeseen circumstances before passenger makes alternative arrangements. It is the passenger’s responsibility to contact the Affiliate on the telephone number that was supplied when booking was confirmed. In cases where no call is made and the passenger uses alternative arrangement no refund will be made.
Make no refunds if notification of a cancellation is received within 24 hours of the pick up time.
All other circumstances will be dealt with on a case-by-case basis.
Limos and Hummers will not refund in the following circumstances:

If the passenger does not show up for pre-paid journeys.
If cancellation of a booking is made on the day of travel or within 24hrs.
If the Travel Partner or Limos and Hummers customer Service have not received any notification/calls from the passenger and they are not present when the vehicle arrives.
If the passengers have more luggage then booked and it will not safely fit in the vehicle provided
If more then the booked number of passengers are travelling and they will not safely fit in the vehicle booked.
Any of the passengers are under the influence of drink or drugs.
In the case of Coach bookings (over 8 seater vehicles) Limos and Hummers will:

Apply an administration fee of 25% of the fare per cancellation made more then 21 days before the booking.
Apply an administration fee of 50% of the fare per cancellation made more then 14 days before the booking.
Apply an administration fee of 100% of the fare per cancellation made less then 10 days before the booking.
Make a refund only to the person who has paid the fare and on the credit/debit card of original payment.
Issue a refund less the administration fee and any additional costs that may occur.
Pay a refund after Limos and Hummers receives it from the relevant affiliate.
Make a full refund where the vehicle does not arrive as reserved, however passenger must allow up to 60 minutes to cover unforeseen circumstances before passenger makes alternative arrangements. It is the passenger’s responsibility to contact the affiliate on the telephone number that was supplied when booking was confirmed. In cases where no call is made and the passenger uses alternative arrangement no refund will be made.
Make no refunds if notification of a cancellation is received within 7 days of the pick up time.
All other circumstances will be dealt with on a case-by-case basis.

In the case of Hummers bookings (over 8 seater vehicles) Limos and Hummers will:

Apply an administration fee of 25% of the fare per cancellation made more then 28 days before the booking.
Apply an administration fee of 50% of the fare per cancellation made more then 21 days before the booking.
Apply an administration fee of 100% of the fare per cancellation made less then 14 days before the booking.
Make a refund only to the person who has paid the fare and on the credit/debit card of original payment.
Issue a refund less the administration fee and any additional costs that may occur.
Pay a refund after Limos and Hummers receives it from the relevant affiliate.
Make a full refund where the vehicle does not arrive as reserved, however passenger must allow up to 60 minutes to cover unforeseen circumstances before passenger makes alternative arrangements. It is the passenger’s responsibility to contact the affiliate on the telephone number that was supplied when booking was confirmed. In cases where no call is made and the passenger uses alternative arrangement no refund will be made.
Make no refunds if notification of a cancellation is received within 7 days of the pick up time.
All other circumstances will be dealt with on a case-by-case basis.
Limos and Hummers will not refund in the following circumstances:

Limos and Hummers will not refund in the following circumstances:

If the passenger does not show up for pre-paid journeys.
If cancellation of a booking is made within 7 days. In the case of multi vehicle bookings this may be varied by Limos and Hummers in writing at the time of booking.
If the affiliate or Limos and Hummers customer Service have not received any notification/calls from the passenger and they are not present when the vehicle arrives.
If the passengers have more luggage then booked and it will not safely fit in the vehicle provided.
If more then the booked numbers of passengers are travailing and they will not safely fit in the vehicle booked.
Any of the passengers are under the influence of drink or drugs.
All other circumstances where a refund may be possible should be addressed directly with Limos and Hummers at admin@limosandhummers.com

Privacy Policy

Limos and Hummers ask for some personal information to be provided such as passenger name, email address and contact phone number in order to process the booking.

Limos and Hummers needs the passenger name to pass onto the Affiliate who may use this for any meet and greet service.
Limos and Hummers needs the email address to send confirmation of the booking, for customer service emails and to send registration details to make future bookings even quicker. Limos and Hummers may send updates regarding any changes to Limos and Hummers services in the future.
Limos and Hummers require the passenger contact telephone number, so the Affiliate can make contact on their arrival at the pick up point or customer services may call the passenger with regards to details of the booking.
When making a payment online, these details are sent to Limos and Hummers’s credit card payment processor PayPal.
Limos and Hummers do not collect or store any credit card information.
Limos and Hummers will not sell or pass on any information to a third party, with the exception of essential booking information to the affiliate or Limos and Hummers's credit card payment processor in order to execute the booking request effectively. By placing a request for transfer services the passenger consents to Limos and Hummers passing on such limited details.